
Support and Success Coordinator
4 days ago
We are looking for a customer-focused Support and Success Coordinator to join our team at Smiling Pixels. As an Associate Customer Support Representative, you will be responsible for delivering exceptional customer support, primarily through live chat and email, while also identifying customer pain points and escalating critical or complex issues to appropriate teams.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a basic understanding of UI/UX design concepts and tools. Additionally, they should be able to work effectively in a team environment and prioritize tasks to meet deadlines.
Key Responsibilities:
- Provide comprehensive support to clients, including assistance with project timelines, workflows, and deliverables.
- Collaborate with the design team to gather project updates and communicate them effectively to clients.
- Ensure project requirements are met and align with client expectations.
Requirements:
- 1–2 years of relevant experience in a Customer Support role, preferably in a design agency or service-based business.
- Minimum Qualifications: Bachelor's degree in Computer Science, IT, Business Administration, or a related field.
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