Etech Teams Team Member
16 hours ago
The Role:
Virtual Assistant and Customer Care RepresentativeEtech Teams is looking for an exceptional candidate to fill the position of Virtual Assistant and Customer Care Representative. As a member of our team, you will be responsible for managing email correspondence, scheduling appointments, and coordinating meetings.
Responsibilities and Requirements:
- Manage email correspondence with precision and attention to detail.
- Schedule appointments and meetings with ease.
- Assist in preparing reports and documents, ensuring accuracy and timeliness.
- Conduct thorough internet research to gather necessary information.
Customer Care Expectations:
- Respond promptly to customer inquiries via phone, chat, or email, providing accurate information about products or services.
- Handle and resolve customer complaints efficiently, aiming for first-contact resolution.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
Qualifications:
- Currently pursuing a degree in IT, CS, or a related discipline.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office Suite and other relevant software.
- Ability to multitask and prioritize tasks effectively.
- Excellent organizational and time-management skills.
- Customer-centric mindset with a genuine desire to assist.
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