Technical Support and Administrative Professional

15 hours ago


Lahore, Punjab, Pakistan Etech Teams Full time

Job Summary:

Virtual Assistant and Customer Care Representative - An Exciting Opportunity Awaits

Etech Teams is proud to offer a unique opportunity for a Virtual Assistant and Customer Care Representative to join our dynamic team. This role requires strong communication skills, both written and verbal, as well as proficiency in Microsoft Office Suite and other relevant software.

Responsibilities:

  1. Manage email correspondence with precision and ease.
  2. Schedule appointments and meetings with attention to detail.
  3. Assist in preparing reports and documents, ensuring accuracy and timeliness.
  4. Conduct thorough internet research to gather necessary information.

Customer Care Duties:

  1. Respond promptly to customer inquiries via phone, chat, or email, providing accurate information about products or services.
  2. Handle and resolve customer complaints efficiently, aiming for first-contact resolution.
  3. Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements:

  1. Currently pursuing a degree in IT, CS, or a related discipline.
  2. Strong communication skills, both written and verbal.
  3. Proficient in Microsoft Office Suite and other relevant software.
  4. Ability to multitask and prioritize tasks effectively.
  5. Excellent organizational and time-management skills.
  6. Customer-centric mindset with a genuine desire to assist.


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