
Trade Operations Manager
20 hours ago
Trade Operations Manager
We are seeking a highly skilled and experienced Trade Operations Manager to join our team. The successful candidate will be responsible for overseeing all trade operations activities, including supervising customer services, documentation, and operations teams.
Key Responsibilities:- Supervise Ocean Freight Export LCL Customer Services, Documentation, and Operations Teams.
- Manage internal and external departmental issues with clients, carriers, and co-loaders, and resolve problems efficiently.
- Review Bills of Lading (BLs) before issuing original BLs.
- Sign original BLs for Ocean Freight Export LCL shipments.
- Follow up with carriers regarding payments and issues related to the release of Master Bills of Lading (MBLs).
- Coordinate with carriers and agents regarding vessel arrivals and container release statuses.
- Address and resolve customer and agent complaints.
- Oversee ISF and AMS filings for USA and Canada shipments.
- Handle FMC rate filings for USA shipments.
- Obtain FIATA, AVALON, and Bond certificates from relevant associations.
- Ensure the achievement of departmental KPIs.
- Qualifications:
- Bachelor's degree in International Business or related field.
- At least 6 years of experience in trade operations management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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