Customer Retention Champion

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
About The Position

We are seeking a highly motivated and experienced professional to join our team as a Client Advocate. In this role, you will be responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of satisfaction and retention.

Key Responsibilities:
  • Develop and execute customized client plans to drive growth and retention.
  • Provide expert-level training and support to ensure clients achieve maximum value from our SaaS platform.
  • Collaborate with internal stakeholders to identify and address client needs and pain points.
  • Monitor and analyze client behavior to identify trends and areas for improvement.
Requirements

This role requires:

  • Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
  • Excellent communication, interpersonal, and relationship-building skills.
  • Ability to explain complex topics in a simple and clear manner.
  • Strong problem-solving skills with a customer-first mindset.
  • Self-starter who can manage multiple accounts and prioritize effectively.
  • Experience working in a B2B SaaS company.
  • Familiarity with CRM tools and cloud-based platforms.
  • Understanding of the software development lifecycle is a plus.
  • Experience running customer training sessions or webinars.


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