Call Center Quality Assurance Specialist

21 hours ago


Lahore, Punjab, Pakistan Transpotech Services Full time
Role Overview

The Service Evaluation Expert plays a critical role in ensuring that our customer support agents provide exceptional service to our clients. This involves conducting thorough evaluations of customer interactions, providing actionable feedback, and collaborating with the training team to identify training needs.

Key Responsibilities:

  1. Evaluate customer support interactions to ensure adherence to performance metrics and quality standards.
  2. Develop and implement plans to improve customer satisfaction and operational efficiency.
  3. Collaborate with the training team to design and deliver training programs.
  4. Monitor customer satisfaction ratings and feedback related to customer support interactions.


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