Customer Service Associate

5 days ago


Islamabad, Islamabad, Pakistan Translation Empire Full time
Job Description

The Customer Support Representative will be responsible for managing and handling incoming calls in a professional manner.

Main Responsibilities:

  • Identifying and assessing customers' needs to achieve satisfaction.
  • Making follow-up calls to customers at designated dates and times.
  • Maintaining records of customer interactions.

Key Skills:

  • Following communication procedures, guidelines, and policies.
  • Managing a high volume of outbound and inbound calls.
  • FOLLOWING CALL CENTER SCRIPTS WHEN ADDRESSING VARIOUS TOPICS AND PROVIDING SOLUTIONS TO CUSTOMERS AFTER RESEARCHING EVERY ISSUE.

Working Environment:

The position requires a fast-paced environment with the ability to work effectively under pressure.

Strong analytical and problem-solving skills are essential for this role.



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