Customer Support Expert

2 days ago

Abbottabad, Khyber Pakhtunkhwa, Pakistan beBeeTechnology Full time 1,500,000 - 2,000,000

Job Title

We are seeking a Technical Support Specialist to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System.

Our customers include K-12, public, academic, and special libraries. To succeed in this role, you will gain an in-depth understanding of Insignia products to provide customer support to customers worldwide.

  • Provide phone and email support to troubleshoot user issues
  • Recommend product enhancements to improve the product
  • Ensure quality control/bug testing of new releases
  • Conduct research projects
  • Support product development through research and documentation
  • Update knowledgebase cases and release notes

For success in this position, you will need:

  • A diploma or degree in library science, computer science, or engineering
  • Excellent communication skills with a strong phone presence
  • Proficient English writing and speaking skills
  • High typing speed
  • Problem-solving expertise with a passion for technology
  • Deep knowledge of Microsoft Office products
  • Previous technical support experience is an asset
  • 3-5 years of experience required
Qualifications

To be successful in this role, you should have excellent analytical and problem-solving skills, as well as the ability to effectively communicate complex information to customers via phone, email, or other means. You must also have proficiency in Microsoft Office products and experience working in a team environment.

In addition to your technical skills, you should be able to multitask, work under pressure, and meet deadlines.

This is a full-time position that requires a high level of commitment and dedication. If you are a highly motivated individual who is passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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