Technical Support Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

The Technical Support Specialist role involves providing solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process.

Responsibilities:
  • Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
  • Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
  • Deliver a customer experience that meets performance objectives while maintaining core values.
  • Ensure swift responses to customers through phone calls.
  • Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions.
  • Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
  • Stay up to date by researching similar product symptoms to provide accurate solutions.
  • Ensure compliance with all company policies, procedures, and practices.


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