Chief Technology Architect

20 hours ago

Gujranwala, Punjab, Pakistan beBeeTechAnalyst Full time $100,000 - $125,000
Technical Operations Role

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

We serve over 120,000 customers across various industries.

As a Technical Program Analyst, you will oversee systems and tools powering our Global Post-Sales Organization, including Amazon Connect, Salesforce, Slack, and others.

  • Leverage deep knowledge of technology to design processes and automation that meet business needs of post-sales organization.
  • Evaluate and select technology tools used by post-sales teams based on efficiency and effectiveness.
  • Collaborate with management team to accomplish technology goals and objectives.
  • Manage incoming tools/system access and configuration requests in a timely manner.
  • Triage day-to-day issues that arise for internal and external tools and implement effective solutions.
  • Partner with IT and engineering to implement and troubleshoot new processes and workflows.

Key Responsibilities:

• Design efficient tool configurations using deep knowledge of technology.

• Evaluate and select technology tools used by post-sales teams.

• Collaborate with management team to accomplish technology goals.

• Manage incoming tools/system access and configuration requests.

• Triage day-to-day issues for internal and external tools.

• Partner with IT and engineering to implement and troubleshoot new processes and workflows.

Requirements:

  • 3+ years of experience in technology operations role or similar experience with contact center operations knowledge.
  • Deep understanding of Salesforce and surrounding ecosystem.
  • Strong project management and process improvement skills.
  • Effective communication and collaboration with different teams.
  • Proven experience implementing and improving systems powering customer support.
  • Preferred Certified Salesforce Administrator/Consultant.

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