
Client Relations Manager
3 days ago
As a Customer Support Representative at Rocktech Digital, you will play a critical role in providing exceptional service to our customers. Your responsibilities will include responding to customer inquiries and requests, troubleshooting technical issues, managing customer complaints and concerns, and documenting customer interactions.
Key Qualifications:- Customer Service Experience: Previous experience in a customer support or customer service role is preferred.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
- Problem-Solving: Strong problem-solving and decision-making abilities with the capacity to think quickly and provide effective solutions.
- Interpersonal Skills: Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
- Time Management: Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
- CRT Software: Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
- Computer Literacy: Solid computer literacy, including proficiency in MS Office applications.
- Flexibility: Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
- Team Player: Strong team player with the ability to collaborate effectively with colleagues across departments.
- Customer Commitment: A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
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