Senior Agent Lead

3 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking an experienced Team Leader to join our organization. In this role, you will be responsible for managing a team of agents and ensuring they meet their performance targets. This includes reviewing individual agent performance, coaching/training them to improve, and meeting with your manager to provide feedback and receive instructions.

About the Role
  • Manage a team of agents and set clear goals and expectations.
  • Review and analyze individual agent performance data to identify areas for improvement.
  • Provide coaching and training to help agents meet their performance targets.

The successful candidate will have a proven track record of leadership and management experience, as well as excellent communication and interpersonal skills.

Key Skills
  • Leadership and management experience.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Must be available to work night shifts.

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