Technical System Support Professional

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Technical Support Specialist Job Description

We are seeking a highly skilled Technical Support Specialist to provide exceptional support to end-users, ensuring the smooth operation of software, hardware, and network systems.

Key Responsibilities:
  • Troubleshoot technical issues: Respond to customer queries via various channels in a timely and professional manner.
  • Diagnose and resolve issues: Troubleshoot technical problems related to hardware, software, networks, or other IT systems.
  • Provide user guidance: Offer support and guidance to users on how to use specific features or systems.
  • Evaluate and improve systems: Test and evaluate new software or hardware to assist with system rollouts.
  • Log and track customer issues: Use a ticketing system to log and track customer issues and ensure proper documentation.


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