Director of Payroll Operations

6 days ago

Hyderabad City Taluka, Pakistan beBeePayroll Full time

About the Role

We're seeking an expert to lead the charge in solving complex payroll puzzles for growing organizations. This is a Player-Coach + Solution Architect role that involves helping customers transition from chaos to clarity during onboarding and post-go-live, and shaping the payroll experience from the ground up.

Key Responsibilities
  • Payroll Solutions & Onboarding: Serve as the Payroll Solution Architect during implementation, translating complex payroll configurations into product-ready structures. Engage hands-on with customers to resolve salary structures, PF/ESI/PT/TDS setups, and other statutory workflows.
  • Solutioning & Escalation Management: Function as a Tier-2 escalation expert for high-complexity payroll issues. Collaborate with Support, Product, and Engineering to close the loop on recurring friction points.
  • Cross-Functional Leadership: Relay ground-level insights to Product and influence roadmap decisions that improve Payroll UX, validations, and automation workflows.
  • Team Building & CoE Formation: Be the founding member of our Payroll CS Centre of Excellence. Mentor new hires, build training pathways, and codify knowledge into repeatable, scalable processes.
Requirements
  • 4–6+ years in Payroll Implementation, Consulting, Customer Success, or Support in B2B SaaS or HRTech.
  • Deep command over Indian payroll regulations, statutory calculations (PF, ESI, TDS, PT), and variant salary structures.
  • Strong analytical acumen for reconciliation, retro-pay, and edge-case salary configs.
  • Experience translating business requirements into scalable platform configurations.

Bonus If You Have

  • Experience with SaaS platforms.
  • Exposure to digital CS motions, email cadences, in-app nudges, self-serve enablement.
Why Join Us?
  • Build what doesn't exist yet – Own and scale our first-ever Payroll CS CoE.
  • Solve high-impact problems – Directly shape the payroll experience for 10,000+ orgs.
  • Lead with autonomy – While being backed by a leadership team that bets on talent.
  • Work that matters – Flexible hours, a mission-first culture, and a team obsessed with excellence.

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