Customer Support Analyst

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Customer Support Specialist

About the Role:

We are seeking a meticulous and proactive Customer Support Specialist to ensure the smooth functioning of our web portal and accuracy of monitoring and evaluation processes related to sites management, fleet management, and other relevant operations.

Key Responsibilities:
  • Communicate with clients regarding queries and concerns.
  • Monitor and analyze data to ensure accuracy and compliance with established standards of operations.
  • Identify and rectify discrepancies or errors in tracking devices and CMS data.
  • Analyze text, spatial, and packet data using web portal access.
  • Prepare and manipulate Microsoft Excel/Google Sheets files using advanced features and other appropriate tools for comprehensive data analysis.
  • Collaborate effectively with internal teams to provide insights and recommendations based on data findings.
  • E nsure the web portal is responsive and functioning optimally at all times.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Sciences, or equivalent.
  • Proven experience in data analysis, preferably within a monitoring and evaluation framework.
  • Proficiency in Excel and similar tools for data manipulation and analysis.
  • Familiarity with web portal management and adeptness in interpreting data.
  • Strong problem-solving skills with acute attention to detail.
  • Excellent communication skills and ability to collaborate across teams.
  • Prior experience in customer support or related roles is preferred.
Why Apply:
  • Opportunity to contribute to cutting-edge technology supporting a critical public service.
  • Collaborative and dynamic work environment conducive to professional growth.
  • Competitive salary and comprehensive benefits package.


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