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Frontline Experience Director

3 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Frontline Experience Director

The Frontline Experience Director will oversee the development and implementation of customer experience strategies that drive business growth and customer loyalty.

Key Responsibilities:

  • Develop and implement customer experience strategies that align with business objectives.
  • Lead audits and journey mapping for digital platforms to identify fracture areas and recommend optimizations.
  • Collaborate with cross-functional teams to embed customer feedback into service design and delivery processes.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field is required.
  • Minimum 4-5 years of experience in customer care/experience management, channel/market research or planning is preferred.