Quality Systems Manager

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Service Quality Director Job Summary:

We are seeking an experienced Service Quality Director to lead our service quality team and ensure that all operations meet the required standards and quality expectations. The successful candidate will have more than 10 years of executive quality experience and be able to manage a team, maintain service quality, and design monitoring standards.

Main Responsibilities:

  1. Manage the Quality Team: Lead the service quality team, providing guidance and support to ensure quality operations.
  2. Maintain Service Quality: Ensure that all services meet the required standards and quality expectations.
  3. Design Monitoring Standards: Develop and implement monitoring standards to ensure quality operations.
  4. Liaison with Operations: Collaborate with operation managers to ensure that the QA system is functioning properly.
  5. Reporting and Analysis: Provide regular reports and analysis on service quality performance.

Requirements:

The candidate must possess at least a Bachelor's Degree or a Master's Degree in any field. At least 13 years of working experience in the related field is required for this position. Preferably, candidates should be senior managers specializing in quality control/assurance, BPO/services operations, or equivalent.

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