Java Development Team Manager

7 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time $28,000 - $35,500
Job Summary

We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. This leadership role involves building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management.

Key Responsibilities
  • Lead a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
  • Establish and enforce incident response protocols and escalation procedures.
  • Oversee critical incident management and personally handle high-severity issues when needed.
  • Define and implement root cause analysis methodologies and follow-up processes.
  • Lead strategic initiatives to improve system reliability and reduce incident frequency.
  • Collaborate with development, operations, and product teams to enhance service quality.
  • Design and optimize support tooling and automation to increase team efficiency.
  • Report on key metrics and trends to management, providing insights and recommendations.
  • Cultivate a culture of knowledge sharing and continuous improvement.
  • Manage on-call schedules and ensure appropriate coverage for all support hours.
Qualifications
  • 5+ years of experience in Java development and technical support.
  • 5+ years of experience as a Support Engineer in on-call teams.
  • Proven ability to build and lead high-performing technical teams.
  • Deep understanding of event-driven architecture and distributed systems.
  • Expertise in incident response frameworks and root cause analysis methodologies.
  • Strong experience working with RESTful APIs in production environments.
  • Experience establishing support processes and incident management workflows.
  • Strong prioritization and decision-making skills, especially during critical incidents.
  • Excellent communication abilities across technical and non-technical stakeholders.
  • Advanced level of English.
Nice to Have
  • Experience with GraphQL implementation and support.
  • Knowledge of WebSocket protocols and real-time applications.
  • Familiarity with Go programming language.
  • Understanding of C++ development principles.
  • Background in SRE (Site Reliability Engineering) practices.
  • Experience implementing monitoring solutions and observability platforms.

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