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Service Excellence Manager
5 days ago
We are seeking a seasoned leader to join our team as a Service Excellence Manager. In this role, you will be responsible for driving transformation and innovation in our global Customer Experience and Dispatch Operations.
Key Responsibilities- Develop and implement strategic plans to enhance CX quality, efficiency, and consistency across all brands.
- Leverage automation and AI solutions to optimize processes, reduce costs, and improve customer satisfaction.
- Foster a culture of innovation, excellence, and continuous improvement within the CX and dispatch teams.
- Proven experience in leading cross-functional teams and driving business growth.
- Strong analytical and problem-solving skills, with the ability to make informed decisions.
- Excellent communication and stakeholder management skills.
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Karachi, Sindh, Pakistan Professional Excellence Services Full timeJob DescriptionAs a Marketing Manager at Professional Excellence Services, you will be responsible for developing and implementing effective sales and marketing strategies to drive business growth. You will lead a team of sales professionals and provide guidance and coaching to ensure they meet their targets.ResponsibilitiesDevelop and implement sales and...
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Professional Excellence Manager
4 days ago
Karachi, Sindh, Pakistan Professional Excellence Services Full timeJob OverviewAt Professional Excellence Services, we are seeking a highly motivated and experienced Marketing Manager to join our team. As a key member of our sales and marketing team, you will be responsible for guiding, training, and controlling the team to achieve exceptional results.ResponsibilitiesDevelop and implement effective sales and marketing...
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Service Excellence Manager
5 days ago
Karachi, Sindh, Pakistan Zameen Full timeZameen is looking for a skilled Service Excellence Manager to lead our service delivery team.Job DescriptionThe Service Excellence Manager will be responsible for developing and implementing service delivery strategies, providing leadership and guidance to the team, and collaborating with cross-functional teams.Required Skills and Qualifications2-3 years of...
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Excellence in Sales and Marketing
4 days ago
Karachi, Sindh, Pakistan Professional Excellence Services Full timeOur TeamWe are a dynamic and supportive team at Professional Excellence Services, and we are seeking an experienced Marketing Manager to join us. The ideal candidate will have a strong track record of success in developing and implementing effective sales and marketing strategies, as well as experience in leading and managing teams.Key...
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Quality Excellence Inspector
5 days ago
Karachi, Sindh, Pakistan V-Trust Inspection Service Full timeAbout V-Trust Inspection ServiceWe are a reputable provider of inspection services that ensure our clients receive high-quality products. Our team of inspectors works diligently to meet client expectations.Job DescriptionAs a Quality Inspector at V-Trust Inspection Service, you will be responsible for inspecting products on-site and maintaining accurate...
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Customer Service Excellence Manager
3 days ago
Karachi, Sindh, Pakistan Recruit Best Full timeJob SummaryAs a key member of the Recruit Best team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients. This involves providing timely and courteous assistance to customers through various channels.About Our ClientOur client is a reputable organization that values excellent customer service...
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Service Excellence Lead
5 days ago
Karachi, Sindh, Pakistan J & P Coats Pakistan Full timeKey Performance Indicators (KPIs)The Service & Operational Manager will be measured by various KPIs, including customer satisfaction ratings, order delivery times, and resolution rates of customer complaints.Duties and ResponsibilitiesDeliver Customer Services related KPIs.Work closely with the Sales team to deliver customers' orders on time and as per...
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Customer Service Excellence Lead
7 days ago
Karachi, Sindh, Pakistan Ability Pvt Ltd Full timeJob SummaryThe QA Supervisor will oversee the quality assurance team to ensure high-quality customer service interactions. This involves monitoring calls, providing feedback to agents, and identifying areas for improvement.ResponsibilitiesLead the quality assurance team in evaluating call center interactionsMonitor and assess agent performance using...
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Service Excellence Representative
7 days ago
Karachi, Sindh, Pakistan primehr Full timePrimehr's Expectations:We are looking for a skilled Customer Service Representative who can provide exceptional support to our clients. The ideal candidate will have strong communication skills and be able to identify and assess customer needs to generate sales leads.Responsibilities and Requirements:Manage incoming calls and customer service inquiries in a...
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Quality and Service Excellence Leader
4 days ago
Karachi, Sindh, Pakistan Ability Pvt Ltd Full timeRole Summary">The QA Supervisor will oversee the quality assurance team, driving excellence in customer service interactions. Key responsibilities include:">Coaching and mentoring QA analysts to optimize call evaluation.Monitoring agent performance against predefined quality metrics.Identifying areas of improvement and implementing corrective...
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Service Excellence Representative
5 days ago
Karachi, Sindh, Pakistan Horeca Store Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a E-COMMERCE CUSTOMER ADVOCATE.About the RoleThis is an onsite position, so you must be available to work at our location.We're urgently looking for someone with experience in handling customer inquiries through chat, call, and email to provide exceptional support to...
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Service Excellence Officer
5 days ago
Karachi, Sindh, Pakistan World Migration Services Full timeWe are looking for a talented customer service officer to join our team at World Migration Services. As a key member of our customer-facing team, you will be responsible for providing expert support and guidance to clients, ensuring that their needs are met and exceeded.Requirements:Strong communication and interpersonal skillsProficiency in English and...
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Service Excellence Director
5 days ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeAbout UsWe are a fast-paced company that starts and ends with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver.We are looking for someone who shares our passion for customer-centricity and is committed to driving business growth through customer-centric strategies.
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Sales and Marketing Operations Manager
5 days ago
Karachi, Sindh, Pakistan Professional Excellence Services Full timeJob Overview:As a Sales and Marketing Manager at Professional Excellence Services, you will play a pivotal role in driving business growth and revenue expansion through effective sales and marketing strategies.About the Position:Lead the development and implementation of sales and marketing plans to meet established targets and expand revenue streams.Manage...
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Operational Excellence Manager
5 days ago
Karachi, Sindh, Pakistan Standard Chartered Full timeJob Summary\As a Client Service Strategist, you will play a critical role in driving operational excellence and improving client service standards across various business units. You will be responsible for working closely with Relationship Managers, Product Sales, Operations, and other key stakeholders to resolve client channel issues and identify...
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Operational Excellence Manager
4 days ago
Karachi, Sindh, Pakistan Protege Global Full timeDiscover Your Future at Protege GlobalWe are a rapidly growing BPO service provider offering medical bill recovery services, IT-based solutions, and HR solutions. Join our team as a Senior Operations Manager and take advantage of this exciting opportunity.Role SummaryThis critical role involves leading operations across Pakistan, focusing on strategic...
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Commercial Excellence Manager
5 days ago
Karachi, Sindh, Pakistan AIESEC Mexico Full timeAbout AIESEC MexicoOur MissionTo deliver exceptional customer experience through innovative solutions and excellent service, driving business growth and success across various industries.We pride ourselves on our ability to adapt to new cultures and industries, providing a unique opportunity for growth and development.Job DescriptionThis role involves...
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Customer Service Excellence Advocate
5 days ago
Karachi, Sindh, Pakistan Facon Pakistan Full timeDelivering Exceptional Customer Service: A Key Role OverviewThe ideal candidate for this position is a highly skilled and passionate individual who can provide top-notch support to international customers via emails and calls.Key Responsibilities:Assist global customers with product inquiries, troubleshooting, and issue resolution in multiple...
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Operational Excellence Manager
5 days ago
Karachi, Sindh, Pakistan Talent Rooters Full timeJob OverviewTalent Rooters seeks a highly skilled and experienced Operational Excellence Manager to drive strategic initiatives and optimize business processes. As a key member of our team, you will play a pivotal role in streamlining operations, enhancing management reporting, and promoting organizational planning.The ideal candidate will have a proven...
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Sales Development and Marketing Team Lead
5 days ago
Karachi, Sindh, Pakistan Professional Excellence Services Full timeJob Description:We are seeking an experienced Sales and Marketing Manager to join our team at Professional Excellence Services. As a key member of our organization, you will be responsible for driving business growth and revenue expansion through effective sales and marketing strategies.About the Role:Lead the development and implementation of sales and...