Help Desk Associate

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

The ideal candidate will be a highly skilled Customer Service Representative responsible for delivering exceptional customer experiences.

Main Responsibilities:
  1. Responding to customer inquiries via email using Zendesk.
  2. Documenting customer queries or issues, along with corresponding answers or resolutions.
  3. Developing innovative solutions to customer complaints.
  4. Liaising with the back-end team for order management and update purposes.
  5. Handling courier-related issues, such as tracking concerns.
  6. Picking up packages for delivery.
  7. Maintaining open communication channels with colleagues when necessary.
  8. Meeting daily ticket quotas (minimum 80 tickets per day).
  9. Adapting to rotating morning shifts.

About this Role:

This is a no-sales target position, offering a competitive monthly salary and fuel allowance.

This opportunity is suitable for freshers, requiring at least an Intermediate or A-levels qualification.


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