Expert Team Manager

5 hours ago

Rawalpindi Cantonment, Pakistan beBeeLeadership Full time 2,500,000 - 3,500,000

Are you a skilled professional looking for a new challenge? As a Team Lead, you will be responsible for overseeing a team of approximately 10 to 20 Service Professionals (CSRs) and ensuring they meet and/or exceed their overall customer satisfaction and experience, quality, and productivity standards.

Your primary objective is to provide consistent, balanced, and timely performance feedback on CSRs' performance, foster a positive work environment, facilitate continuous learning, and promote a high-quality employment experience for your team.

Leadership and operational excellence are key to meeting and exceeding all department goals. You will apply timely performance management standards and processes accordingly, ensuring staff understanding, retention, and appropriate execution.

Effective communication and change management are crucial in this role, as you will need to communicate and manage change in operating procedures and processes to ensure staff understanding, retention, and appropriate execution.

You will also coach, develop, and engage the CSRs to increase their productivity while enhancing their own abilities and careers.

Key skills required include excellent English Language Skills, Coaching and training, Teamwork, People Management, and Time Management skills, with at least 1 year of experience in injury claims project.

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