Technical Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Seeking highly skilled professionals to join our team in providing top-notch technical & customer support to global clients.

Key Responsibilities
  1. Effective management of support systems, live chat, phone calls, support tickets/emails, and client communication.
  2. Deliver expert technical solutions for implementing, configuring, troubleshooting, securing, and monitoring Linux servers.
  3. Ensure smooth operation of web hosting services and servers to support business needs and end-user requirements.
  4. Implement robust security measures, including server hardening, scanning, and removal of backdoors, malware, and viruses.
  5. Stay up-to-date with web application firewalls, website security technologies, server performance tuning, and other related areas.
  6. Demonstrate exceptional problem-solving and analytical thinking skills to resolve complex technical issues.
  7. Familiarity with hosting control panels, Linux servers, and ticket management systems is essential.
  8. Proficiency in Linux command line, shell scripting, and other related tools.
  9. Strong understanding of web technologies, platforms, applications, search engines, DNS/bind, email, web servers, monitoring/NMS, clustering, rDNS, and email clients.
  10. Experience with virtualization technologies such as Xen, XenServer, VMware, and Hyper-V is beneficial.
  11. Ability to manage customer VPS and dedicated servers, troubleshoot reported issues, and deliver excellent service.
  12. Minimum 1.5 years of experience in the web hosting industry and Linux server administration is required.
  13. A team player with excellent communication skills, able to work collaboratively in a dynamic environment.
  14. Knowledge of computer operating systems, particularly Linux, is necessary.
  15. Maintain databases and server backups to ensure data integrity and availability.
  16. Highly skilled in problem-solving, with attention to detail and commitment to delivering high-quality results.

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