
Technical CRM Consultant
4 days ago
Role Overview
The CRM Support Engineer will be responsible for the stability, performance, and continuous improvement of our CRM systems.
Main Responsibilities:
- Modify and troubleshoot existing JavaScript and TypeScript customizations.
- Debug and fix issues in existing C# plugins and custom workflows.
- Create and manage CRM components such as tables (entities), columns (fields), views, forms, and dashboards.
- Implement business rules and basic automation using Power Platform tools.
- Understand and assist in troubleshooting SSRS (SQL Server Reporting Services) reports.
- Collaborate with reporting teams to ensure data accuracy and report performance.
- Use Jira to manage support tickets, update progress, and document root cause analysis.
- Ensure timely resolution and clear communication with stakeholders.
- Provide support for Omnichannel for Customer Service, including live chat and other integrated channels.
- Troubleshoot and escalate issues as needed.
- Perform administrative tasks such as creating and updating records, assigning roles, and onboarding new users.
- Maintain user access and security roles in compliance with organizational policies.
Expected Qualifications:
- 2.5 to 4 years of experience with Microsoft Dynamics 365 CE (CRM).
- Proficiency in JavaScript, TypeScript, and C# for plugin development and customization.
- Familiarity with CRM configuration and customization tools.
- Basic understanding of SSRS and FetchXML.
- Experience using Jira or similar ticketing systems.
- Understanding of Omnichannel for Customer Service in D365.
- Strong communication, problem-solving, and documentation skills.
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