
Client Liaison Specialist
5 days ago
About the Role:
We are seeking a highly skilled and motivated individual to join our client support team. As a client support representative, you will be responsible for providing exceptional customer service to our clients via various communication channels.
Your Key Responsibilities:
- Respond to client inquiries in a timely and professional manner.
- Provide accurate and effective resolutions to client issues and complaints.
- Assist clients in troubleshooting technical or product-related concerns.
- Maintain a deep understanding of our products, services, and policies to provide informed support.
- Document and track client interactions, issues, and resolutions in our CRM system.
- Evaluate and escalate complex issues to the appropriate department when necessary.
- Foster strong relationships with clients through regular follow-ups and proactive issue resolution.
- Identify and suggest process improvements to enhance client service efficiency.
- Meet performance metrics and client satisfaction targets.
- Manage high-volume inbound and outbound calls in a professional and courteous manner.
- Follow established call scripts and protocols to ensure consistency in client interactions.
- Conduct client surveys and gather feedback for service improvement.
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