Operations Assistant

22 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

In this exciting role, you will serve as the primary point of contact for MOSAIC clients, providing expert-level support, troubleshooting issues, and delivering training to ensure clients maximize the software's capabilities. As a Client Services Representative, you will play a crucial role in ensuring seamless support to clients across different time zones.

About the Job

You will be working closely with the MOSAIC Client Services Team to resolve queries related to reserves management, budgeting, capital management, and petroleum economic evaluations. To succeed in this role, you will need to possess strong technical, analytical, and communication skills to effectively assist clients and document key insights to improve MOSAIC workflows.

Key Responsibilities

Technical Support:

  • Providing first-line MOSAIC Help Desk support, addressing client queries related to software functionality and workflows.
  • Troubleshooting and resolving issues related to software access, calculations, and database configuration.

Training and Development:

  • Delivering training sessions for MOSAIC clients and prospects to optimize software utilization.
  • Assisting in documenting new features, workflows, and client FAQs for MOSAIC Help resources.

Communication and Collaboration:

  • Maintaining active communication with the MOSAIC Client Services Team across different time zones to ensure seamless support.
  • Logging client feedback and enhancement requests to improve MOSAIC functionality and user experience.
Qualifications & Skills

Must-Have:

  • Bachelor's degree or Technical Certification in a relevant field (Economics, Engineering, Mathematics, or Accounting).
  • 1-3 years of experience in a technical support, software support, or petroleum industry-related role or comparable relevant experience.
  • Strong verbal and written communication skills for client interactions and documentation.
  • Excellent analytical and problem-solving skills to diagnose and resolve client issues.
  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Basic SQL knowledge for data extraction and troubleshooting is a nice to have.
Benefits

The successful candidate will receive a competitive salary package, including medical coverage, parents' medical coverage, provident fund, employee performance-based bonuses, home internet subsidy, conveyance allowance, profit sharing plan, life benefit, child care facility, company-provided lunch/dinner, professional development budget, recreational area for in-house games, sporadic on-shore training opportunities, friendly work environment, and leave encashment.



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