Operational Optimization Expert

6 days ago

Sukkur, Sindh, Pakistan beBeeTECHNICAL Full time $60,000 - $90,000
Empowering Operations

Motive empowers professionals to optimize their work experience, productivity, and profitability by providing innovative tools and solutions.

Our platform integrates safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related expenses in a single system. This is combined with industry-leading AI, offering complete visibility and control while reducing manual workloads by automating and simplifying tasks.

We serve over 150,000 customers across various industries, including transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

The Fleet and Mobile Technical Specialist manages, tracks, diagnoses, troubleshoots, and identifies root causes for customer issues in technical support. They also train, educate, assist, and guide other employees within Support and across the organization as needed. An important aspect is identifying and alerting stakeholders on larger issues and trends, understanding their scope before escalating to the Technical Lead/Engineering team.

Key Responsibilities:
  • Exceed customer expectations in quality, timeliness, documentation, resolution, and overall experience.
  • Resolve support issues related to Motive's products.
  • Investigate errors/bugs using available data and tools; report issues to the Technical Lead/Engineering via a tracking system.
  • Assess impact and prevalence of issues to determine root causes.
  • Use engineering-developed tools to modify erroneous user/driver data for support resolution.
  • Provide constructive feedback to Tier 1 agents for training and technical support.
  • Build trusting relationships with customers through open and interactive communication via phone, chat, and email.
Requirements:
  • A minimum of two years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • A Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with software development processes and tools for SaaS products.
  • Technical troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • BASIC knowledge of SQL and Python is beneficial.

Motive values diversity and inclusivity. We are an equal opportunity employer and welcome applicants from diverse backgrounds, experiences, abilities, and perspectives.

We respect our candidate's privacy and adhere to relevant regulations.

The applicant must be authorized to access U.S. export-controlled commodities and technologies.

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