Customer Support Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Technical Support Specialist
A Customer-Focused Role

We are seeking an experienced and skilled technical support specialist to join our team. As a technical support specialist, you will be responsible for providing assistance to customers with their technical problems and claim resolution via phone calls. You will also assist customers with other queries and concerns and provide accurate resolutions as per defined processes.

Responsibilities:
  • Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
  • Maintain the highest level of service through dealing with customers in a friendly, efficient, and attentive manner.
  • Deliver exceptional customer experiences as measured by performance objectives and maintain core values.
  • Maintain swift responses to customers through phone calls.
  • Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions.
  • Explain complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help.
  • Stay up to date by researching similar product symptoms to provide accurate solutions.
  • Ensure compliance with all company policies, procedures, and practices.

What We Seek in You:
  • Superb English communication skills with a neutral accent.
  • Ability to take thoughts and put them together in an easy-to-understand language.
  • Professional composure and empathy.
  • Time management and priority setting skills.

Job Specification:
  • O Levels or above.
  • American or neutral accent.
  • Proficiency with MS Office (particularly MS Excel and MS Word).

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