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Call Center Operations Manager

2 weeks ago

Karachi, Sindh, Pakistan beBeeOperational Full time 2,000,000 - 2,500,000
Customer Service Operations Leader

A leading cellular company in Pakistan seeks an experienced leader to oversee the daily operations of their call center. The ideal candidate will have at least 4 years of experience in various aspects of call centers, preferably starting as a customer service representative and progressing to team lead roles (at least one year). A minimum of 4 years' experience in top-notch inbound call centers is required. The successful candidate will be responsible for providing analytical insights to drive business growth.

Job Requirements
  1. Strong analytical skills to identify root causes of problems
  2. Business acumen to drive growth and revenue
  3. Ability to make informed decisions
  4. Excellent interpersonal skills to build strong relationships with colleagues and stakeholders
  5. Proficiency in English and Urdu languages

The role is based in Karachi, Pakistan, and offers an exciting opportunity for a motivated individual to take on a leadership position in a dynamic organization.