Exceptional Customer Engagement Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBeeProficiency Full time 5,000,000 - 8,000,000
Chat Support Representative

We are seeking an experienced and skilled Chat Support Representative to professionally engage with customers and clients through chat platforms or live chat on websites. As a key member of our customer-facing team, you will play a vital role in ensuring a positive customer experience.

  • Job Description:
  • Act as the primary point of contact for customers via chat, responding to inquiries and resolving issues in a timely and professional manner.
  • Provide accurate and up-to-date information regarding company products and services.
  • Maintain a high level of product knowledge to effectively address customer queries.
  • Required Skills and Qualifications:
  • Excellent written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Strong problem-solving skills, with the ability to analyze customer problems and provide effective solutions.
  • Customer service skills: empathetic, patient, and proactive approach to dealing with customer inquiries and issues.
  • Technical proficiency in chat and messaging platforms, with the ability to quickly learn and navigate various software tools and systems.
  • Time management skills: meeting response time and service level agreements (SLAs) is essential in this role.
  • Benefits:
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop your technical and customer service skills.
  • A supportive and collaborative team culture.
  • Location:
  • Information Technology and Services - Lahore, Pakistan

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