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Customer Engagement Specialist
2 weeks ago
Customer Engagement Specialist
Location: Lahore (On-site)
Job Type: Full-time
We are looking for a highly motivated and customer-focused Customer Engagement Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.
As a Customer Engagement Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.
Key Responsibilities
- Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner
- Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction
- Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates
- Process orders, returns, and exchanges; escalate issues to relevant departments as needed
- Accurately log and track customer interactions using CRM tools for future reference and reporting
- Follow up on unresolved issues to ensure timely resolution and customer satisfaction
- Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery
- Share feedback and insights on recurring issues or customer trends to support process improvements
- Participate in ongoing training to enhance service skills and product knowledge
Qualifications
- Fresh graduates are welcome to apply
- 1.5 to 2 years of experience in a customer support or client services role is preferred
- Strong communication skills in both verbal and written English, with a professional and empathetic tone
- Excellent problem-solving abilities and the confidence to manage challenging situations
- Ability to multitask and handle multiple client issues simultaneously
- Comfortable working under pressure and meeting deadlines while maintaining accuracy
- A positive, proactive attitude and a passion for customer success
- Experience in technical troubleshooting or working in a BPO/call center environment is a plus
- Age Limit: Less than 40
Why Join Us?
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A supportive, collaborative, and dynamic team environment
- A chance to work with a diverse group focused on delivering top-tier customer experiences
Shift Timings
- Summer: 01:00 PM – 10:00 PM
- Winter: 02:00 PM – 11:00 PM
Note: This is an on-site role. Remote work is not available for this position.
Ability to Commute: Must be able to commute to Lahore.
Job Type: Full-time
Pay: Rs70, Rs100,000.00 per month
Work Location: In person
