Current jobs related to Customer Engagement Specialist - Lahore, Punjab - BB Holdings

  • Customer Engagement Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Intercom Innovators Full time

    Customer Engagement SpecialistLocation: Lahore (On-site)Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Engagement Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success. However, freshers with excellent communication skills and a...

  • Customer Engagement Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeEngagement Full time $40,000 - $60,000

    Job Title: Customer Engagement SpecialistWe are seeking a driven and articulate professional to connect with customers. This is an excellent opportunity for individuals who thrive in customer-facing roles.The ideal candidate will possess exceptional communication skills, strong interpersonal and customer service abilities, and the capacity to work...

  • Customer and Sales Engagement Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    Customer and Sales Engagement SpecialistOverviewTalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support customers and ensure a seamless shopping journey.ResponsibilitiesSupport Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.Product...

  • Customer Engagement Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCRM Full time 4,000,000 - 6,000,000

    Job Title: CRM SpecialistWe are seeking an experienced customer relationship management professional to execute and optimize campaigns that enhance customer engagement and retention.About the Role:In this key position, you will be responsible for executing and optimizing CRM campaigns using Martech platforms. You will develop and deploy automated, triggered,...

  • Customer and Sales Engagement Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    OverviewCustomer and Sales Engagement SpecialistJoin TalentPop App as a Customer and Sales Engagement Specialist TalentPop App is looking for a detail-oriented and sales-savvy individual to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce...

  • Customer Engagement Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCommunication Full time 1,500,000 - 2,500,000

    Job OverviewWe are seeking highly motivated and skilled individuals to fill the role of Outbound Call Center Agent. This position involves engaging with potential customers, providing detailed information about our products and services, and ensuring a high level of customer satisfaction.This is an exciting opportunity for those who enjoy interacting with...

  • Customer Engagement Representative

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeMarketing Full time 600,000 - 1,500,000

    Job OverviewWe are seeking an experienced Outreach Specialist to enhance marketing efforts.Key ResponsibilitiesInitiate outbound calls to potential clients and leads.Promote and explain services effectively.Maintain accurate records of calls and client interactions.Assist in lead generation and follow up on campaigns.Collaborate with the marketing team to...

  • Strategic Engagement Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeEngagement Full time $90,000 - $120,000

    Job DescriptionWe are seeking a highly skilled Strategic Engagement Specialist to join our team. As a key member of our Installation Services team, you will play a vital role in shaping the way we sell and deliver technical engagements during the pre-sales process.Your primary focus will be on collaborating closely with our Sales and Customer Success teams...

  • Client Engagement Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeEngagement Full time 800,000 - 1,000,000

    Job Title: Client Engagement SpecialistThis role involves initiating contact with potential clients and introducing accounting solutions.Key Responsibilities:Foster relationships with prospective customers and understand their needs.Provide excellent customer service and follow up on leads promptly.Document interactions and maintain accurate records in our...

  • Senior Customer Engagement Representative

    1 week ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time $25,000 - $45,000

    Job TitleA Customer Support Associate role is available to provide timely and accurate assistance to customers via various communication channels.Respond promptly to customer inquiries, ensuring resolutions are met within agreed-upon timeframes.Identify customer needs and offer tailored support to maximize their experience with our product or...

Customer Engagement Specialist

2 weeks ago

Lahore, Punjab, Pakistan BB Holdings Full time 70,000 - 100,000 per year

Customer Engagement Specialist

Location: Lahore (On-site)

Job Type: Full-time

We are looking for a highly motivated and customer-focused Customer Engagement Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.

As a Customer Engagement Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.

Key Responsibilities

  • Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner
  • Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction
  • Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates
  • Process orders, returns, and exchanges; escalate issues to relevant departments as needed
  • Accurately log and track customer interactions using CRM tools for future reference and reporting
  • Follow up on unresolved issues to ensure timely resolution and customer satisfaction
  • Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery
  • Share feedback and insights on recurring issues or customer trends to support process improvements
  • Participate in ongoing training to enhance service skills and product knowledge

Qualifications

  • Fresh graduates are welcome to apply
  • 1.5 to 2 years of experience in a customer support or client services role is preferred
  • Strong communication skills in both verbal and written English, with a professional and empathetic tone
  • Excellent problem-solving abilities and the confidence to manage challenging situations
  • Ability to multitask and handle multiple client issues simultaneously
  • Comfortable working under pressure and meeting deadlines while maintaining accuracy
  • A positive, proactive attitude and a passion for customer success
  • Experience in technical troubleshooting or working in a BPO/call center environment is a plus
  • Age Limit: Less than 40

Why Join Us?

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive, collaborative, and dynamic team environment
  • A chance to work with a diverse group focused on delivering top-tier customer experiences

Shift Timings

  • Summer: 01:00 PM – 10:00 PM
  • Winter: 02:00 PM – 11:00 PM

Note: This is an on-site role. Remote work is not available for this position.

Ability to Commute: Must be able to commute to Lahore.

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Work Location: In person