Help Desk Manager Assistant

5 days ago


Rawalpindi Cantonment, Pakistan Riphah University Full time
Job Summary

Riphah University is seeking a skilled and experienced Help Desk Manager Assistant to join our IT department. The successful candidate will be responsible for providing technical assistance to customers, documenting all interactions, and collaborating with colleagues to resolve complex technical issues.

The ideal candidate should have excellent problem-solving skills, be able to communicate complex technical information to non-technical individuals, and maintain accurate records of all customer interactions. They should also have a strong understanding of relevant technologies and systems supported by the university.

Key Responsibilities Include:
  • Providing technical support to customers via various communication channels.
  • Documenting all customer inquiries and maintaining accurate records.
  • Collaborating with colleagues to resolve complex technical issues.
  • Staying up-to-date with the latest technologies and system requirements.

Requirements

The successful candidate should possess a strong understanding of relevant technologies and systems supported by the university. They should also have excellent communication and interpersonal skills, be able to work effectively in a team environment, and demonstrate a high level of professionalism at all times.

Four (4) years of directly relevant Information Technology Service Desk experience required. A degree in Computer Science or related field is an asset.

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