
Branch Manager Assistant
3 days ago
Job Overview:
Mobilink Microfinance Bank Ltd is seeking a skilled Branch Manager Assistant to join our team. As a key member of our operations team, you will play a vital role in ensuring seamless customer service delivery and smooth branch operations.
Main Responsibilities:
- Provide Exceptional Customer Service: Deliver high-quality customer service by attending to customer queries, resolving issues promptly, and maintaining excellent communication skills.
- Account Operations: Assist in processing account-related activities, including account openings, closures, and updates, ensuring compliance with regulatory requirements.
- Compliance and Risk Management: Evaluate and implement measures to mitigate operational risks, ensuring adherence to established policies and procedures.
- Team Collaboration: Work closely with the Branch Manager and other team members to achieve business objectives, drive sales growth, and enhance customer satisfaction.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Essential Qualifications:
- Bachelor's degree from a recognized institution in a relevant field.
- Minimum 2 years' experience in banking operations or a related field.
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