Support Service Expert

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Our Team:

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We're looking for a highly skilled Support Service Expert to join our team. As a key member of our response team, you will be responsible for providing exceptional customer service via email.

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Job Description:

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This role involves working closely with our backend team to resolve customer inquiries and issues in a timely and professional manner.

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Responsibilities:

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  1. Email response to customers using Zendesk.
  2. Document each customer's question or problem as well as the resulting answer or solution.
  3. Develop customer service solutions.
  4. Interact with the back-end team for order processing or address updates.
  5. Contact courier companies regarding tracking issues.
  6. Make pickups for parcel collections.
  7. Communicate with teammates for further information.
  8. Respond to customers as per requirements (at least 80 tickets per day).
  9. Rotational morning shifts.
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Requirements:

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Minimum Intermediate or A levels required. No targets & sales.



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