Technical Support Specialist

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

As a key member of our support team, you will be responsible for gathering customer feedback and sharing it with relevant teams, such as Product, Sales, and Marketing. You will also assist in training junior support representatives to ensure they have the skills and knowledge needed to succeed in this role.

Requirements:
  1. Proven experience as a Customer Support Specialist or similar CS role.
  2. Familiarity with our industry is highly valued.
  3. Fluent spoken English.
  4. Proficiency in using help desk software and remote support tools.
  5. Understanding of CRM systems and their applications.
  6. Excellent communication and problem-solving skills.
  7. Able to multitask and handle multiple customer inquiries simultaneously.
  8. Patience when dealing with challenging cases.


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