Digital Communications Specialist

3 days ago


Lahore, Punjab, Pakistan ibex Full time
Job Overview

At ibex, we are seeking an exceptional individual to join our Operations team as a Social Media Coordinator. This role is perfect for someone who excels in customer-centric communication, has a keen eye for detail, and is passionate about staying up-to-date with the latest social media trends.

Key Responsibilities
  • Oversee the management of our social media accounts, ensuring consistent branding and messaging across all platforms.
  • Collaborate with the team to develop and implement effective social media strategies that align with our company goals.
  • Stay current with industry developments and best practices in social media management, applying this knowledge to enhance our online presence.
  • Moderate user-generated content on our social media channels, adhering to our community moderation policy.
Requirements
  1. Excellent written and verbal communication skills in English, enabling effective interaction with customers and colleagues alike.
  2. Aptitude for analysis and multitasking, allowing you to juggle multiple tasks and deadlines with ease.
  3. Proven experience in online community management and customer service, striking a balance between promoting our brand and fostering engaging conversations with potential and existing customers.
  4. Proficiency in Microsoft Office, particularly Excel, for data-driven decision-making and efficient workflow.
  5. Flexibility to work in various shifts, demonstrating adaptability and a willingness to contribute to the team's success.
  6. Relevant education, such as an undergraduate degree or above, providing a solid foundation for your career growth.
What We Offer
  • Comprehensive medical insurance for peace of mind and well-being.
  • Permanent employment status, offering stability and security.
  • Provident fund and overtime compensation, recognizing your hard work and dedication.
  • Referral bonus program, rewarding you for helping us grow and succeed together.


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