Global Ecommerce Compliance Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeOperations Full time 810,000 - 1,080,000
Job Overview

We are seeking an experienced Operations Manager to drive customer service excellence, ensure compliance with regulations, and enhance operational efficiency across multiple e-commerce platforms.

This role is critical in maintaining compliance, improving customer support processes, and leading initiatives that enhance service quality across our global operations.

Key Responsibilities
  • Customer Support Management: Oversee and optimize customer support operations across various online retail platforms.
  • Develop and implement scalable customer support strategies to enhance user experience and retention.
  • Ensure support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
  • Monitor and analyze customer feedback to improve response times and efficiency.
Compliance & Excellence Management
  • Ensure full compliance: Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
  • Conduct internal audits, reviews, and investigations to identify compliance gaps.
  • Stay updated on regulatory changes affecting e-commerce marketplaces.
  • Oversee dispute resolution and compliance-related issues to avoid account suspensions or penalties.
Qualifications
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global e-commerce business.
  • Strong working knowledge of e-commerce marketplaces and platforms.

The ideal candidate will possess excellent leadership and communication skills, with the ability to work collaboratively with cross-functional teams. They will be fluent in oral and written English and have a deep understanding of e-commerce compliance requirements and international regulations.

This is a mid-senior level, full-time position offering a competitive salary, fuel allowance, medical insurance, and other benefits.

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