Enhance Customer Experience as an Achieve App Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

As a highly skilled Achieve App Specialist, you will be responsible for guiding customers through the onboarding process of our branded app, ensuring a seamless experience from start to finish. This role requires exceptional communication and collaboration skills to work effectively with cross-functional teams.

The ideal candidate will have a proactive approach to problem-solving, a positive attitude, and excellent organizational and time management skills. They should be proficient in Microsoft Office suite and have experience working with various operating systems and CRM platforms. A strong technical aptitude is also essential.

In this role, you will be responsible for customer onboarding, communication liaison, project management, quality assurance, training, and troubleshooting. You will work closely with internal teams to ensure timely completion and progress. The successful candidate will be able to identify opportunities for enhancing the app's functionality, user experience, and performance.

This is an exciting opportunity for someone who is passionate about delivering exceptional results, has a strong work ethic, and is committed to continuous growth and improvement. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this role.

Responsibilities
  • Customer Onboarding: Guide customers through the onboarding process for the Achieve (White Label) Branded App.
  • Communication Liaison: Serve as the primary point of contact for customers and internal teams regarding app development and deployment.
  • Project Management: Coordinate all aspects of the app development lifecycle, including planning, execution, monitoring, and reporting.
  • Quality Assurance: Conduct thorough testing and quality assurance checks to identify and resolve any issues or bugs with the assistance from cross functional teams in the app before launch.
  • Training and Support: Provide training and support to customers on app functionality, features, and best practices.
Requirements
  • Minimum of 2 years of experience in a technical support role, demonstrating direct communication with customers and internal support teams.
  • Strong verbal and written communication skills, adept at conveying technical and process-based concepts clearly and effectively.
  • Excellent problem-solving abilities, capable of addressing customer issues promptly and efficiently.
  • Exceptional organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office suite, particularly Word and Excel.
  • Experience working with various operating systems and CRM platforms, JIRA (Confluence).

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