Deputy Manager Customer Support

2 days ago

Saddar Town, Pakistan beBee Careers Full time

The ideal candidate will possess excellent verbal and written communication skills, allowing them to interact effectively with customers, colleagues, and stakeholders.

Job Description
  • This is a challenging role that requires strong organizational and problem-solving skills, enabling the candidate to manage multiple tasks and priorities.

Responsibilities:

  • To deliver exceptional customer service by providing timely and accurate responses to customer inquiries, resolving issues efficiently.
  • To create and maintain accurate records of customer interactions, including correspondence and complaint resolutions.
  • To identify and capitalize on sales opportunities, driving revenue growth through effective product promotion and upselling.
  • To collaborate with internal teams to develop and implement solutions that improve customer experience and drive business results.
  • To analyze and interpret data to inform business decisions, optimizing processes and strategies for improved efficiency and effectiveness.
  • To participate in ongoing training and development to enhance technical and soft skills, staying up-to-date with industry trends and best practices.
  • To contribute to a positive and inclusive work environment, promoting a culture of teamwork and respect.
  • To adhere to company policies and procedures, ensuring compliance with regulatory requirements and industry standards.

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