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Deputy Manager Support

4 weeks ago

Saddar Town, Pakistan Softech Microsystems Full time
Deputy Manager Support
Softech Microsystems, Pakistan

Responsibilities:

  • Answering questions and providing assistance to potential and current customers
  • Scheduling routing as per clients' requirements and complaints on a daily basis
  • Coordinating and responding to clients via email regarding complaints
  • Responsible for maintaining a Daily Report of Sales and Performance
  • Executing customer support calls to maximize sale-in percentages
  • Up-selling and cross-selling while discussing the offered product with all customers
  • Meeting or exceeding monthly, quarterly, and annual customer support team goals
  • Demonstrating excellent oral and written communication skills
  • Using knowledge base and training material to resolve customer concerns
  • Cold calling corporate clients
  • Following up on leads
  • Working in a professional environment with a professional attitude
  • Must be committed to the work
  • Must have the ability to handle the workload
Job Specification
  • Fluency in written and spoken English
  • Capability to understand and follow the procedures and advice of customers accordingly

Location: Computer & Network Security - Karachi, Pakistan

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