Club Software Support Specialist

2 days ago


Lahore, Punjab, Pakistan beBeeCustomerSupport Full time

We're seeking an enthusiastic and career-oriented professional to join our team as a Customer Support Analyst. This role involves providing excellent service to clients, troubleshooting technical issues, and ensuring a positive user experience for members using our club software products.

Key Responsibilities:
  • Provide timely and effective support to clients via email, phone, and live chat
  • Troubleshoot software-related issues and provide solutions
  • Work closely with the development and quality assurance teams to resolve client issues
  • Document and track client issues within ticketing systems
Required Skills and Qualifications:
  • Excellent verbal and written communication skills in English
  • Prior experience in customer service or helpdesk support
  • Knowledge of file sharing, mapping drives, and forwarding ports
  • Technical proficiency with website and CRM applications
Benefits:
  • Market-leading salary
  • Medical coverage for self and dependents
  • Provident fund
  • Employee performance-based bonuses
Exciting Work Environment:
  • Friendly work environment
  • Leave encashment
  • Child care facility
  • Company-provided lunch/dinner


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