Operational Liaison Specialist

22 hours ago

Lahore, Punjab, Pakistan beBeeCoordinationskills Full time
Operations Coordinator

This is a critical role in our organization, requiring an individual with excellent organizational skills, attention to detail and strong communication abilities. The Operations Coordinator will serve as the primary point of contact for internal teams, ensuring seamless coordination and efficient execution of tasks.

The ideal candidate will have 1-3 years of experience in sales support, operations, documentation or customer coordination roles. Strong proficiency in MS Office (Excel, Word) and experience with ERP/CRM systems is highly valued. Prior experience in logistics, export documentation or vehicle industry support functions is advantageous but not mandatory.

Bachelor's Degree in Business Administration, Supply Chain, Commerce or relevant field is preferred. We are looking for a team player who can work independently, manage multiple tasks and meet tight deadlines.

  • Key Responsibilities:
  • Order Processing & Documentation:
    • Review Work Orders (WOs) and ensure complete, accurate data entry.
    • Verify customer details, product specifications and shipping documentation.
    • Prepare and track export/import documentation.
  • Sales Coordination:
    • Support the Sales Team by managing customer inquiries and coordinating internally for order status updates.
    • Proactively follow up with internal teams (Logistics, QC, Warehouse) to ensure timely order processing.
  • Customer Communication (Back-End):
    • Assist in customer follow-ups (email coordination) to ensure documentation, payments and information are received in time for smooth dispatch.
    • Provide timely updates to the Sales Team for customer communication.
  • Internal Reporting & Data Management:
    • Maintain up-to-date sales records, shipment trackers and documentation archives.
    • Generate regular reports for management on order status, shipment timelines and bottlenecks.
  • Issue Escalation & Resolution Support:
    • Flag any discrepancies, process gaps or delays to the Operations Manager promptly.
    • Work closely with the Dubai team to resolve issues before they impact customers.

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