Senior Technology Operations Specialist

6 days ago

Lahore, Punjab, Pakistan beBeeProgram Full time $750,000 - $1,000,000
Job Title

The role of a Technical Program Analyst is pivotal in overseeing systems and tools powering our organization, including Amazon Connect, Salesforce, Slack, and others.

  • Identify business needs and design processes for efficiency, quality, and scalability.
  • Evaluate and select technology tools that meet organizational requirements.
  • Collaborate with the management team to achieve technology goals.
  • Manage incoming tool/system access requests and troubleshoot day-to-day issues.
  • Partner with IT and engineering teams to implement new processes.
Requirements:
  • Minimum 3 years of experience in technology operations or contact center operations knowledge.
  • Proficiency in Salesforce and its ecosystem.
  • Strong project management and process improvement skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Effective communication and teamwork skills.
  • Experience in implementing customer support systems.
  • Preferred Certified Salesforce Administrator/Consultant certification.

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