
Resident Experience Manager
1 week ago
We are seeking an experienced Duty of Care Specialist to join our team, focusing on delivering exceptional care and support services to residents and their families.
- As a key member of our team, you will work directly with residents, addressing their needs and concerns while promoting a culture of respect and empathy.
- Resolving resident complaints and escalating concerns to relevant authorities in a timely and professional manner will be an important part of your role.
- You will lead by example, demonstrating excellent people skills to inspire confidence and trust among residents and colleagues alike.
- A strong understanding of tenancy laws and regulations will be essential in navigating complex issues and ensuring compliance.
- Clear communication and effective reporting will be critical in keeping senior management informed and facilitating strategic decision-making.
- Additionally, you will collaborate with property owners to address maintenance requests and other matters related to the facility.
Please note the following key requirements when applying:
- Exceptional interpersonal skills to establish trust and rapport with residents and colleagues.
- Strong analytical skills to identify areas for improvement and implement positive change.
- Proficiency in MS Office applications, specifically Word, Excel, and PowerPoint.],
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