Assistant Manager Employee Experience

4 weeks ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Department & Function: OAS

Position: Assistant Manager Employee Experience

Location: Islamabad

Reporting to: Deputy Director OAS

Job Purpose:

  • To oversee and manage the Employee Experience Function within OAS Department, including organization's nationwide fleet operations, travel and accommodation logistics, hospitality, office administration, and vendor management. This role ensures smooth daily operations, cost-effective budgeting, compliance with company policies, and a smooth experience for employees for these services.

Job Responsibilities:

Fleet Management

  • Manage a nationwide fleet of 109 vehicles, including armored vehicles, ensuring availability, allocation, and maintenance.
  • Supervise fleet repairs, fueling, invoice management, and office parking logistics.
  • Oversee fleet acquisition and disposal, vehicle tracking, and driver management (duty rosters, shifts, and dispute resolution).
  • Manage daily pick & drop services (24/7) for NOC and IT teams.
  • Handle delegation duties as assigned by CAD or senior management.
  • Conduct routine vehicle inspections to ensure safety and reliability.
  • Forecast future fleet requirements and manage OPEX and CAPEX budgets accordingly.
  • Liaise with government offices (Excise & Taxation, ITP, Banks) for vehicle-related matters.

Travel & Accommodation

  • Manage domestic, intercity, and international travel arrangements, including budgeting and expense tracking.
  • Handle TAF requests, hotel booking arrangements (panel hotels), and TAF invoice verification.
  • Oversee accommodation for official delegations in coordination with CAD.

Hospitality Management

  • Coordinate logistics for in-house meetings, trainings, and conferences (refreshments, seating, payments, etc.).
  • Oversee day-to-day cafeteria operations, including vendor payments, cleanliness, and employee experience.
  • Manage office supplies (tea, coffee, sugar, water, stationery) and ensure their timely availability.
  • Supervise housekeeping services across all offices and expat residences, including cleaning, gardening, fumigation, and janitorial supply management.
  • Oversee expat house operations—meal arrangements, maintenance, rental negotiations, and safe room upkeep.

Budgeting, Reporting & Analysis

  • Manage vendor relationships, performance evaluations, contract compliance, and ensure adherence to labor and government regulations.
  • Administer contract and lease agreements for nationwide rental properties and manage courier services.
  • Prepare and submit weekly, monthly, and periodic reports as required.
  • Oversee the OAS budget, including annual budget planning, invoice verification, forecast analysis, and approvals across all administrative domains.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

  • Bachelor's or Master's degree in Business Administration or related field

Work Experience:

  • 5–7 years of relevant experience in administration, fleet management, or general services.

Skills – Job Specific:

  • Strong vendor management and budgeting skills.
  • Working knowledge of labor laws and vehicle regulations.
  • Excellent communication, organizational, and problem-solving skills.
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