Sales Support Specialist

5 days ago

Sukkur, Sindh, Pakistan beBeeCustomerSupport Full time 50,000 - 70,000
Job Overview

We redefine the customer experience by delivering top-tier service and sales support for fast-growing online businesses. Our goal is to create a seamless interaction between customers and our brand.

Your Responsibilities
  • Respond to customer inquiries with clarity, warmth, and professionalism via phone, live chat, email, and SMS.
  • Recommend products and identify upselling/cross-selling opportunities that cater to each customer's needs.
  • Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy, ensuring customer satisfaction.
  • Deliver a personalized experience that reflects each brand's voice, values, and standards, creating a loyal customer base.
  • Record and share feedback to improve the customer journey, making data-driven decisions to enhance our services.
What We're Looking For
  • 1 year of e-commerce, customer service, or sales support experience, preferably in a remote environment.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
  • Experience with tools like Shopify, Zendesk, Gorgias, or CRM platforms, allowing you to streamline processes and increase productivity.
  • Calm under pressure and comfortable with multitasking, with a focus on providing exceptional customer service.
  • Detail-oriented, self-motivated, and solution-focused, with a passion for continuous learning and improvement.
Why Join Us?
  • Competitive performance-based raises and commission opportunities, allowing you to grow professionally and financially.
  • Paid time off and comprehensive health coverage, ensuring your well-being and work-life balance.
  • Recognition bonuses and 100% work-from-home setup, providing flexibility and autonomy in your role.

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