Proactive Technical Support Specialist

6 days ago

Sukkur, Sindh, Pakistan beBeeTechnical Full time $90,000 - $150,000
Job Description:

Motive empowers operations teams with tools to make work safer, more productive, and profitable. Our platform gives complete visibility and control, reducing manual workloads by automating tasks.

Motive serves over 100,000 customers across various industries, including transportation, logistics, construction, and energy.

About the Role:

We're looking for an experienced technical support specialist to provide white-glove service and technical assistance to our customers.

As a technical support specialist, you'll build relationships and resolve issues for a small number of clients.

Your workday will focus on proactive technical support, issue escalation, training recommendations, and communicating updates on the customer's environment.

  • Build relationships and resolve issues at all levels within Customer Support.
  • Be the primary technical point of contact for a small number of Motive's Enterprise Accounts.
  • Own or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience.
  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
  • Work in close collaboration with Customer Success Managers to receive, manage and expeditiously resolve escalations.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Build and maintain strong relationships with technical contacts at assigned customers.
  • Provide feedback to the training and documentation so that common or emerging issues can be addressed before they become serious or widespread.
  • Assess the risk of product releases and impending dates throughout the year, and act to mitigate any identified issues.
  • Oversee all Support activities on a macro level, at all levels of Support.
  • Provide well-thought-out direction to help designated customers integrate and maintain their Account Integrations with Motive.
  • Update internal teams regarding important account SOPs.

  • Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 500,000 - 1,000,000

    Technical Support Specialist RoleWe are seeking a skilled technical support specialist to join our team. The ideal candidate will possess excellent problem-solving skills and the ability to effectively communicate technical information to users.Job Responsibilities:Provide technical assistance and support to users via phone, email, and in-person.Analyze and...

  • Technical Support Specialist

    5 days ago

    Sukkur, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients via our AI-enhanced system.The ideal candidate will have strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365,...

  • Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeSupport Full time $80,000 - $100,000

    About the PositionWe are seeking an experienced technical expert to provide high-level support and exceptional customer service. The ideal candidate will be adept at building strong relationships and resolving complex issues in a timely manner.Key Responsibilities:Provide proactive technical support, issue escalation, training recommendations, and...

  • Senior Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 3,000,000 - 5,000,000

    Transform lives with technology and deliver seamless services.About the RoleA Senior Technical Support Specialist is sought to join our team, providing top-notch assistance across multiple offices and markets. Provide technical support for IT systems and services, including customer call centers.Resolve hardware and software incidents, ensuring high-quality...

  • Senior Technical Support Expert

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 5,000,000 - 7,500,000

    Job Opportunity:We are seeking a highly skilled and experienced Technical Support Specialist to facilitate seamless client onboarding, troubleshooting, and relationship management.

  • Senior Java Technical Support Expert

    6 days ago

    Sukkur, Sindh, Pakistan beBeeJava Full time $90,000 - $110,000

    Technical Support Role for Java ExpertsThe organization seeks an experienced Technical Support Specialist to provide high-quality assistance and solutions to its clients. This position requires a deep understanding of Java development, troubleshooting, and system performance monitoring.

  • Senior Technical Product Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time €40,000 - €55,000

    About UsWe are a technology company that provides automated security compliance solutions for small and medium-sized businesses in Europe. Our platform helps clients quickly and easily automate ISO 27001, GDPR, TISAX, and SOC 2 compliance by integrating with their technology stack and extracting necessary data. Key ResponsibilitiesCustomer Support: Respond...

  • Executive Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeSpecialist Full time $60,000 - $80,000

    Job Opportunity: Executive Support SpecialistOur organization is seeking a skilled and proactive individual to fill the role of an Executive Support Specialist. This position requires exceptional organizational abilities, strong judgment, and the capacity to anticipate needs and solve problems before they arise.This critical support role involves providing...

  • Java Technical Support Expert

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $80,000 - $100,000

    Reinforcing our reputation as a pioneer in technology projects, we continuously deliver cutting-edge solutions to prominent companies worldwide.We are seeking an experienced Java Support Specialist to join our Incident Response Team. This role offers opportunities for individuals passionate about Java and technical support.Key Responsibilities:Ensure...

  • Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeSoftware Full time 5,000,000 - 7,500,000

    Job OpportunityThe role of Software Support Engineer at our organization involves providing technical assistance and ensuring continuous software service availability.Key Responsibilities:Ensure round-the-clock support for development operations to prevent service disruptions.Develop and implement APIs to integrate HTML, CSS, and front-end...