Email Support Representative

4 days ago


Saddar Town, Pakistan beBee Careers Full time

Job Title: Email Support Representative

We are seeking a highly skilled and passionate individual to join our Operations team as an Email Support Representative. As an Email & Chat Support Champion, you will play a crucial role in delivering exceptional customer experiences by assisting our clients' customers with their queries and concerns via email and/or chat.

About the Role
  • This is an opportunity for someone who thrives in an environment where they can grow and improve their skills while interacting with diverse customers.
  • You will be responsible for providing accurate resolutions to customer inquiries, using your critical thinking skills to address complex issues.
  • Maintaining a high level of service is essential, so we look for individuals who can interact with customers in a friendly, efficient, and attentive manner.
  • You will also be responsible for documenting each customer query and solution, ensuring that all interactions are well-documented and easily accessible.
  • Furthermore, you will need to stay informed about system updates and process changes to ensure seamless service delivery.

Key Responsibilities
  • Respond promptly to customer inquiries via email and/or chat.
  • Assist customers with items purchased through the ecommerce website.
  • Document each customer query and solution.
  • Offer alternatives for products or items not available on the ecommerce website.
  • Follow standard processes and procedures when resolving issues.


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