Support Specialist

10 hours ago


Lahore, Punjab, Pakistan Motive Full time

About the Position:

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer - Tracking and Telematics, you will be responsible for managing, tracking, diagnosing, and troubleshooting cases in Technical Support. You will also train, educate, assist, and guide other employees within Support and across the company.

Responsibilities:
  • Communication with customers about reported issues, escalated cases, and urgent inquiries
  • Use of tools developed by the engineering team to modify user/vehicle data for resolving support issues
  • Analysis of data using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
  • Determination of how to resolve support issues by identifying changes needed in data, hardware, or processes
  • Root cause analysis of errors/bugs using available data and tools
  • Expertise in navigating the Motive Front End Dashboard and Backend Console
  • Collaboration with customers to exceed their expectations
Requirements:
  • 2-3 years of experience in Customer Support, Technical Support, or Software Development
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience
  • Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0
  • Intermediate-level expertise in any programming language
  • Familiarity with software development process and understanding of tools for SAAS-based products


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