Customer Support Representative
10 hours ago
Customer Support Representative
About the Role- We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via various communication channels.
- You will handle customer inquiries related to product information, order tracking, returns, and account concerns with ease, utilizing your excellent problem-solving skills and product knowledge.
- The ideal candidate will have experience working with Gorgias and Shopify, and be able to manage tickets efficiently, providing fast and accurate support to our customers.
- You will also stay informed on product updates and support best practices to ensure a consistent customer experience.
- A competitive salary with annual performance-based increases.
- Paid time off so you can rest and recharge.
- Health and dental insurance or a health stipend to make you feel your best.
- Fully remote setup — work from anywhere you're comfortable.
- Opportunities to grow with us as we scale.
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
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