
Operational Efficiency Specialist
3 days ago
Motive is empowering individuals to enhance operational efficiency by optimizing workforce management strategies. As a Workforce Analyst, you will play a pivotal role within delivery teams.
You will utilize your analytical skills to support frontline staff and management in achieving service-level objectives while adapting to dynamic demands.
- Provide comprehensive support to operational teams, ensuring seamless delivery of KPIs through effective workforce management practices.
- Develop and maintain operational reports, including client SLA reports, daily & real-time adherence reports, and outage reports.
- Utilize advanced reporting tools and Excel to create interactive dashboards facilitating data-driven decision-making and KPI maintenance.
The successful candidate will have experience in workforce management or a related field, proficiency in MS Office 365, Google Suite, Salesforce, and Genesys, strong analytical and problem-solving skills, and excellent written and verbal communication skills.
About the Role:
We are an equal opportunity employer and welcome people from diverse backgrounds, experiences, abilities, and perspectives.
Requirements:
- Minimum 2 years of experience in workforce management or a related field.
- Proficient in MS Office 365, Google Suite, Salesforce, and Genesys.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
Benefits:
This is a remote position with flexible working hours. The applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
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